Epic optimization push
- Vendors and implementers are rolling out new Epic-focused tools and enterprise training to measure clinician workflow ROI. - Goliath announced an Epic Clinician Experience Suite and Epic AI Charting features for orders, follow-ups, and scheduling are appearing in discussions. - CSI reports training more than 16,500 Epic end users in 59 days, underscoring that change management and training matter as much as system build ( ).
Health systems are shifting their Epic work from installation to optimization, with new tools aimed at measuring clinician time, speed, and adoption after go-live. (epic.com) Epic released AI Charting on February 4, 2026 as a built-in feature that listens during visits, drafts notes, and queues up orders from the conversation. Epic said the same customer presentation also highlighted patient-facing AI for scheduling and billing inside MyChart and over text message. (epic.com) On Epic’s clinician AI product page, the company says its tools now include ambient ordering, radiology follow-up extraction, discharge summaries, prior-authorization drafting, and inpatient visit summaries. Epic says early adopters including John Muir Health and University of Pittsburgh Medical Center used AI charting with ambient listening, and John Muir Health found clinicians saved 34 minutes a day on notes. (epic.com) The other side of the push is measuring whether Epic feels fast and stable for the people using it. Goliath says its Epic-focused monitoring products give clinical and information-technology leaders data on availability, speed, reliability, frequency of issues, and root causes. (goliathtechnologies.com, goliathtechnologies.com) Goliath says its Epic and Citrix monitoring can document clinician experience with reports and analytics, and the company markets an EHR Speed & Reliability Improvement Program built around those measurements. On its site, Goliath says the platform is purpose-built for Epic, Oracle Health, and Meditech and supports 25 million care interactions annually. (goliathtechnologies.com, goliathtechnologies.com) Consulting and training firms are making a similar argument: the build is only part of the job. CSI says Epic Refuel, an Epic-designed program to return health systems to Epic’s Foundation System, is meant to reduce unnecessary customization and improve clinical, operational, and financial performance. (csicompanies.com) CSI says its Refuel work starts with governance, success metrics, change management, and advisory oversight before the rebuild phase begins. The company also says go-live support includes updated curricula, super-user programs, quick-reference materials, and at-the-elbow support for end users. (csicompanies.com) In a success story published this month, CSI said its Epic training teams supported more than 16,500 end users across multiple health systems in 59 days. CSI also says its steady-state training program is designed to improve workflow efficiency and increase return on Epic investments after implementation. (csicompanies.com, csicompanies.com) The common thread is that Epic optimization is being sold less as a one-time software project and more as an operating discipline with telemetry, workflow redesign, and retraining. Vendors are now packaging that work around concrete measures such as note-writing time, coding denials, scheduling tasks, response times, and end-user adoption. (epic.com, epic.com, goliathtechnologies.com, csicompanies.com) That is where the current Epic market is moving: fewer claims about installing the record system itself, and more claims about proving what changed for clinicians after it is already in place. (epic.com, goliathtechnologies.com, csicompanies.com)
