Insight: Brands Unprepared for 'Agentic AI'
A new Harvard Business Review feature warns that few brands are ready for the era of "agentic AI." The insight is that AI agents will soon mediate consumer research and purchasing, directly recommending products and optimizing brand interactions. This shifts the focus for CMOs from just creating ads to orchestrating agent-driven campaigns and ensuring brand safety in automated environments.
Beyond automating tasks, agentic AI is being designed to operate as specialized teams. Picture a "superagent" that directs a content agent, a media optimization agent, and an analytics agent to execute an entire campaign workflow, from planning and creation to launch and real-time optimization, without constant human guidance. This shifts the creative leader's role from managing tasks to orchestrating a human-AI collaborative team, focusing on strategy while agents handle the complex execution. The creative production pipeline is being fundamentally altered by generative AI tools. Platforms like Adobe Firefly are now deeply integrated into professional suites like Photoshop and Illustrator, while tools like Runway Gen-3 and Google Veo are used to turn static frames into dynamic video scenes, drastically cutting production times. Agencies are reporting significant efficiency gains; for example, Dentsu accelerated its creative workflows by up to 6X using AI in the Microsoft Advertising Platform. Prompt engineering has become a core creative skill, moving beyond simple text commands. Advanced techniques involve "style fusion" to blend artistic movements, the use of technical terms like "wide-angle shot" or "cinematic 4K render" to control composition, and multi-prompt chaining to break down complex image requests into steps. This level of control allows creatives to direct AI as a precise tool rather than a novelty, ensuring outputs align with strategic vision. The briefing and concepting phases are also being supercharged. AI tools like Jasper and QuillBot can now generate structured creative briefs by analyzing competitor data, brand guidelines, and product insights. This automates the research phase and allows teams to move to ideation faster. For concepting, generative tools can produce hundreds of visual directions from a single prompt, enabling rapid exploration of styles and layouts before committing to a specific path. In a counter-trend to slick AI visuals, lo-fi, authentic content is proving highly effective, particularly on platforms like TikTok. This approach prioritizes raw, unpolished, and relatable content, often shot on smartphones, to build trust and foster deeper connections with audiences who are increasingly skeptical of overly produced ads. Brands like Zara and Chipotle are embracing this aesthetic because it feels more human and can lead to higher engagement, with some studies showing lo-fi posts getting 34% more likes. Major advertising holding companies are already deploying AI at scale. Publicis Groupe, using its internal AI platform Marcel, has doubled the creative productivity of its teams. WPP has partnered with Adobe to integrate agentic AI workflows that connect content creation directly to media activation and spend optimization. These systems are designed to handle repetitive tasks, freeing up creative teams to focus on strategy and storytelling. For creative leaders, the path to ECD/CCO now involves becoming an "AI director." The focus is shifting from direct execution to guiding and curating AI-generated work, blending machine capability with human intuition and taste. Leadership in this new era requires fostering a culture of experimentation and developing the uniquely human skills of strategic judgment and creative thinking that AI cannot replicate. The intersection of AI and culture is generating new visual languages. Designers are exploring aesthetics like "techno-naturalism," which infuses digital platforms with organic textures, and "surveillance UI," a brutalist style that incorporates system alerts and mechanical elements. This reflects a broader cultural shift where AI is not just a tool for efficiency but a partner in creating novel, emotionally resonant experiences.